Partner Appreciation Reception: Improve Consulting and Training Group

On September 20, Dr. Ellen Burts-Cooper of Improve Consulting and Training Group, LLC invited the City of Cleveland to attend her company’s Client and Partner Appreciation reception. David Lukas, Project Coordinator for the Department of Economic Development, attended the event. David assisted the company with the relocation of their offices from Medina to Cleveland.

Improve approached the City of Cleveland Department of Economic Development with interest in relocating their Medina, OH office to 4600 Euclid Avenue in 2011.  Mr. Lukas helped to coordinate the City’s offer to the company, which included a grant to help with the relocation costs and to encourage the company to hire 5 new employees within three years.

Improve Consulting and Training Group, LLC is a personal and professional developing consulting firm with extensive experience in leadership development and continuous improvement.  They are a minority owned firm that specializes in Lean Six Sigma Black Belt certification in which they have granted 350 certifications since 2005.  The firm has been providing services to clients in the following key areas; personal and professional development workshops, process improvement training and consulting, curriculum development, individual and group coaching/development, program assessments and evaluations, keynote and guest speaking, and youth and young professional development.

Currently they have 65 clients including American Greetings, Case Western Reserve University, Cleveland State University, and Baldwin-Wallace College.  Over 90% of their clients are repeat clients.

David Lukas placing the City of Cleveland logo.

Dr. Cooper was very appreciative of the City’s participation and spoke very highly of Mayor Jackson and his support staff.  There was also a “wall-building” exercise where all of the company’s partners were invited to place their logos on the wall of her newly remodeled space where they will remain permanently.  Mr. Lukas placed the City of Cleveland’s logo on the wall and spoke on the importance of bringing quality small businesses into the City of Cleveland.


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